Enjoy uninterrupted OTT, IPTV, and high-speed broadband services with reliable support whenever you need it. From streaming to connectivity, we’ve got you covered.
- Broadband questions
- OTT, IPTV and Internet
- High-speed WiFi settings
- About Connections
Get quick help with your OTT, IPTV, and broadband services. Our team is ready to assist you with seamless support and reliable solutions.
- Login to your account via Vdigital Website or Vdigital App and your account and user id details will be visible on the app.
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Call our Customer care at 91-6309707555 and request updating your Registered Mobile number by providing all the requisite details.
- Login to your account via Vdigital Website or Vdigital App and your account and user id details will be visible on the app.
- Login to your account via Vdigital Website or Vdigital App and you will be able to download bills and receipts in the Bills and Payments section of the menu.
- FTTH stands for Fiber-to-the-Home. This means a fiber optic line is hooked directly to your home or business. Fiber optic line uses a thin strand of glass to transmit beams of light that carry an amazing amount of data. This delivers high-speed Internet services.
- Fair Usage Policy (also known as Fair Access Policy or Bandwidth Cap) is implemented by Internet Service Providers (ISPs) where once you reach data transfer limit as per the plan opted, speed reduces to as stated in your plan and is reset as per plan at the start of your next billing cycle.
- Following could be reasons for experiencing a slow speed:
- You may not have renewed your Vdigital plan and hence your connection may be in suspended mode.
- High-bandwidth consuming applications like torrents could be running simultaneously.
- You may have exceeded the storage space on your device.
- You may not have cleared your temporary and cache files.
- Your device may be affected by a virus.
- Your Wi-Fi signals are getting obstructed by concrete walls or radio frequencies of electronic equipment like T.V., Microwave etc.
- Your device may not be compatible with the Wi-Router you are using.
- Your Wi-Fi Router may be placed in a distant corner of your house and the distance between the router and your device may be too much for the signals to travel without any data loss.
- Not necessarily. The internet speed is fastest when the device is directly connected to an Ethernet cable.
- The speed may drop when connected through Wi-Fi due to wireless interference such as walls, radio frequencies from nearby electronic devices or due to incorrect router.
